FAQ

Third-party certification refers to the practice of an independent body assessing if a product meets a set of predefined standards for quality. ChromaDex utilizes both Alkemist Labs and NSF International as third-party certifiers—organizations committed to ensuring products are made to high-quality standards.

Tru Niagen products are part of the Alkemist Assured^TM certification program, which you can learn more about here and here.

Though trace amounts of our key ingredient can be found in human breast milk, we do not yet have any research evaluating the safety of Tru Niagen® supplementation while breastfeeding. We recommend consulting your healthcare practitioner prior to use.

Tru Niagen® is not intended for use by children, although there is no specific reason that they should avoid Tru Niagen. However, more studies evaluating its safety in children are needed.

Yes, not to worry! Tru Niagen® has been shown to be well tolerated up to 2,000 mg/day in human clinical studies, and many published human studies have been conducted using 1,000mg per day. Study participants did not experience any attributable adverse effects throughout any of these studies. Ultimately, how much Tru Niagen you choose to take comes down to what feels right for you and your body.

Tru Niagen® is a supplement containint NR, a precursor involed in the NAD+ biosythesis pathway. NAD+ is a naturally occuring coenzyme involed in cellular energy metabolism.

NADH is the reduced form of NAD+. They are two forms of the same coenzyme. 

NAD+ and NADH are significantly larger molecules than nicotinamide riboside (NR) because they contain two large phosphate groups. The size and presence of the phosphate groups prevent them from entering cells directly. NAD+ and NADH must be broken down into smaller components before they can enter cells. 

NR has been studies extensively for its role in the NAD+ biosynthesis pathway.

Niagen is a direct precursor to NAD+, a vital coenzyme which fuels cellular energy and repair in the 37.2 trillion cells throughout your entire body. NAD+ levels naturally decline with age (up to 65% between ages 30 and 70).

Tru Niagen is a revolutionary supplement backed by decades of research and has been shown to support cellular health and energy levels with a 300mg daily dose.



Powered by Niagen®, our patented form of nicotinamide riboside (a unique form of vitamin B3), Tru Niagen is one of the most well-researched, efficient, and superior NAD+ precursors available, ensuring you get the best for your health.

NAD+ is an acronym for nicotinamide adenine dinucleotide. NAD+ is a coenzyme found in every living cell in your body.

NAD+ works with other enzymes to support the production of cellular energy. Without it, most of our biological processes would be compromised. 

Based on published research, there is no reason to believe Tru Niagen® will negatively affect the body’s natural production of NAD+.

Our key ingredient, Niagen®, to date has more than 45 published human studies. You can track ongoing registered nicotinamide riboside trials at clinicaltrials.gov.

Niagen® is our patented and FDA-safety-notified form of nicotinamide riboside (NR). Tru Niagen® is the name of our product. The active ingredient in each capsule of Tru Niagen is Niagen.

While NR and NMN are both NAD+ precursors, the difference between the two comes down to biochemical efficiency. Due to a phosphate group attached to the molecule, NMN must first be converted to NR before it can enter the cell. Therefore, it is more efficient to consume an NAD+ precursor, like NR, directly, rather than NMN.

No, Tru Niagen® does not need to be refrigerated. Tru Niagen is formulated with a crystalline form of nicotinamide riboside (NR) chloride, a shelf-stable ingredient when stored under the recommended conditions listed on the Tru Niagen bottle. Also, ChromaDex specifically formulates products with overall stability and quality in mind. All ChromaDex products undergo rigorous internal testing and development to ensure the bottle contains what is claimed on the Tru Niagen label.

Tru Niagen® has no known negative interactions with NSAIDs. If you have any questions or concerns, we recommend consulting your healthcare practitioner prior to use.

Third-party certification refers to the practice of an independent body assessing if a product meets a set of predefined standards for quality. ChromaDex utilizes both Alkemist Labs and NSF International as third-party certifiers—organizations committed to ensuring products are made to high-quality standards.

Tru Niagen products are part of the Alkemist Assured^TM certification program, which you can learn more about here and here.

Unfortunately, we do not offer free return shipping. 

We utilise AUS Post for expidited orders, and a combination of AUS Post and Couriers Please for shipping our standard orders.

Please provide your complete name, shipping address (specific to your country of origin), and phone number. An invalid or incomplete address can delay the delivery of your shipment or even have it returned to sender by the carrier. If an order is returned to sender for an incomplete/invalid shipping address, the original shipping cost will not be refunded.

The customer accepts responsibility for any international taxes and duty fees which may be charged upon delivery. If the package is returned to sender due to nonpayment of duty fees and taxes, the original shipping cost will not be refunded. 

We accept VISA, AMEX, Mastercard, Apple Pay, PayPal, and Afterpay. 

Standard shipping is free for all AU and NZ orders over $100. 

The estimated shipping time is 3–5 business days for orders placed within Australia.

Yes, we ship internationally.

Tru Niagen® is available as a regular subscription or as a single order. This can occur if you've selected "Auto Shipments" when placing your order.

You’re able to reactivate your subscription at any time by logging in to your account or contacting Customer Experience by phone or email. Once your subscription has been successfully reactivated, our team will process your order within the next business day.

No, there are no fees assessed when canceling your subscription. However, your subscription will need to be canceled at least three business days prior to being processed.

Our subscription plans are entirely optional; however, they can save you time and money with the added peace of mind that you can maintain your daily healthy-ageing regimen without interruption.

You’re able to update, pause or cancel your subscription at any time by logging in to your account or contacting Customer Experience by phone or email. However, you may still be charged if you cancel your order after it’s been processed. 

You’re able to do this at any time by logging in to your account or contacting Customer Experience by phone or email for assistance.