Terms of Use

 

Welcome to the Tru Niagen website. We’re very proud of our unique molecule called nicotinamide riboside (NR) and want to make your shopping experience as pleasant and rewarding as possible. If you have any questions or concerns about our website or the shopping process please call 1300 809 038 or email us

In using this website, you agree to be bound by these Terms of Use ("Terms")

REFERENCES USED

In these website & trading terms, the expressions 'we', 'us' and 'our' are a reference to Matakana Health Pty Ltd (ABN 36 861 313 854), licensed distributor of Tru Niagen and owner/operator of the truniagen.com.au website.

PRICING

The displayed prices for our products and services are inclusive of GST levied in Australia. Unless otherwise displayed all transactions are processed in AUD.

Displayed pricing is subject to change at any time and at our sole discretion.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

CUSTOMER SERVICE

We’re committed to providing a professional yet friendly customer service. If you have any questions or concerns about your order, please call 1300 809 038 or email customercare@truniagen.com.au

RETURNS

We hope you are never disappointed with your Tru Niagen order. If a product purchased from this website is found to be faulty please get in touch with us within 48 hours of delivery (we may require photographic evidence) and we’ll sort out an exchange or refund for you promptly. Bear in mind that we cannot provide refunds if you simply change your mind or make a wrong decision.

Where goods have been accepted by us, for credit or refund, then they must be returned to our Tru Niagen warehouse at your expense, in original condition and packaging. We strongly recommend that you email any postal receipt to customercare@truniagen.com.au so that we can note the expected return in our ‘returns schedule’.

COPYRIGHT & TRADEMARKS

Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned by Tru Niagen. Subject to the conditions prescribed under the copyright laws of Australia and similar legislation in your location, you may not adapt, reproduce, communicate to the public, store, distribute, print, display, perform, publish or create derivative works from any part of this website or our products without our written permission.

PAYMENT METHODS & SECURITY

Payment methods currently accepted include Credit Cards processed via our online secure gateway.

UPDATES TO TERMS

We may modify these Referral Program Terms and Conditions at any time, with or without notice, even though these changes may affect your ability to use the Program, subject to our compliance with applicable laws.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Matakana Healthy Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Use  and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia.

CONTACTING US

If you have any questions or comments about Tru Niagen website’s terms and conditions and/or the way it affects you, please email us

ABOVE ALL

You have our permission to enjoy our products with your family and friends. All the best!

TRU NIAGEN REFERRAL PROGRAM

• To earn credits, users must enter the email address associated with their Tru Niagen® account in the referral program module when generating a referral URL

• Users will earn credits towards future purchases if:
  • The person being referred is a first-time customer of Tru Niagen on the www.truniagen.com.au website; and 
  • The referring user has previously purchased Tru Niagen from www.truniagen.com.au

• Once the person being referred completes a qualifying purchase, the referring user will be credited with the credit amount described in the referral invitation or accompanying promotional materials for each qualified referral. The actual credit will be determined by us, in our sole discretion, as specified on the credits page. If the credit consists of a credit to the user’s account, such credit may only be applied in the amount specified by us towards the member’s purchase of future products or services from the truniagen.com.au website. A user may attain an unlimited number of qualified referrals, but any qualified referral shall be subject to review and/or verification at any time by us and it is in our sole discretion as to the legitimacy and validity of such qualified referral.

Qualified Referral

• Qualified referral means that all the following conditions are met:
  • The person being referred uses the invitation link to create their code;
  • The person being referred places an eligible order;
  • The person being referred has not previously made a purchase (as determined by Tru Niagen in its sole discretion).

Sharing Invitation Links

• Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations.
• Invitation links should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends or family. For example, invitation links should not be distributed via commercial websites (such as coupon websites or Reddit).
• Use of any automated system, script or macro to participate in the program or generate referrals is strictly prohibited. We reserve the right to revoke or refuse to issue any credit for referrals that we suspect were generated through improper channels.

No Spam

• Bulk email distribution, distribution to strangers, or any other promotion of a unique referral link in a manner that would constitute or appear to constitute unsolicited commercial email or “spam” in our sole discretion is expressly prohibited and is grounds for deactivation of his or her invitation link, exclusion from the program, and revocation of all related credits.

Program Conditions and Limitations

• Customers may not participate in the program where doing so would be prohibited by any applicable law or regulations. We reserve the right to modify or amend at any time these Referral Program Terms and Conditions and the methods through which any credits may be earned.

• Credits have absolutely no monetary value and may not, under any circumstances, be redeemed for cash or any cash equivalent including but not limited to gift cards, certificates, or refunds. We may may cancel, amend or revoke the credit at any time for any reason.

• Credits are personal to the rewarded user and are not transferable and may not be auctioned, traded, bartered or sold, whether by operation of law or otherwise. Upon termination of the program or any portion thereof for any reason, or upon cancellation of a user’s account for any reason, any unredeemed credits (including without limitation any unapplied credits) accumulated are forfeited.
• You cannot refer yourself to generate referrals and earn credits. Users may not participate with multiple or fake email addresses or accounts, or use fictitious identities or use any system, bot or other device or artifice to participate in the program or earn credits.

Termination and Changes

We may suspend or terminate the program or a user’s ability to participate in the program at any time for any reason.