Terms of Use
Welcome to the Tru Niagen website. We’re very proud of our unique molecule called nicotinamide riboside (NR) and want to make your shopping experience as pleasant and rewarding as possible. If you have any questions or concerns about our website or the shopping process please call 1300 809 038 or email us
In using this website, you agree to be bound by our not so stringent terms.
REFERENCES USED
In these website & trading terms, the expressions 'we', 'us' and 'our' are a reference to Matakana Health Pty Ltd (ABN 36 861 313 854), licensed distributor of Tru Niagen and owner/operator of the truniagen.com.au website.
PRICING
The displayed prices for our products and services are inclusive of GST levied in Australia. Unless otherwise displayed all transactions are processed in AUD.
Displayed pricing is subject to change at any time and at our sole discretion.
SHIPPING & DELIVERY
We deliver throughout Australia, Pacific Islands and Rest of World except Singapore, the USA, Canada and Hong Kong. Exact shipping costs will be calculated in the shopping cart and will be added to the order total before checkout.
Our standard dispatch timeframes are between 2 - 5 working days for Australia and between 7 - 12 working days for Rest of World. The Christmas period could extend this timeframe. We will let you know if there are any delays in managing your order and, as always, if you have any questions or concerns about your order, please call 1300 809 038 or email customercare@truniagen.com.au
International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Tru Niagen. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
CUSTOMER SERVICE
We’re committed to providing a professional yet friendly customer service. If you have any questions or concerns about your order, please call 1300 809 038 or email customercare@truniagen.com.au
RETURNS
We hope you are never disappointed with your Tru Niagen order. If a product purchased from this website is found to be faulty please get in touch with us and we’ll sort out an exchange or refund for you promptly. Bear in mind that we cannot provide refunds if you simply change your mind or make a wrong decision.
Where goods have been accepted by us, for credit or refund, then they must be returned to our Tru Niagen warehouse at your expense, in original condition and packaging. We strongly recommend that you email any postal receipt to customercare@truniagen.com.au so that we can note the expected return in our ‘returns schedule’.
COPYRIGHT & TRADEMARKS
Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned by Tru Niagen. Subject to the conditions prescribed under the copyright laws of Australia and similar legislation in your location, you may not adapt, reproduce, communicate to the public, store, distribute, print, display, perform, publish or create derivative works from any part of this website or our products without our written permission.
PAYMENT METHODS & SECURITY
Payment methods currently accepted include Credit Cards processed via our online secure gateway.
When purchasing from TRU NIAGEN your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.
CONTACTING US
If you have any questions or comments about Tru Niagen website’s terms and conditions and/or the way it affects you, please email us
ABOVE ALL
You have our permission to enjoy our products with your family and friends. All the best!
TRU NIAGEN REFERRAL PROGRAM
- To earn credits, users must enter the email address associated with their TRU NIAGEN® account in the referral program module when generating a referral URL
- Users will earn credits towards future purchases if:
• The person being referred is a first-time customer of Tru Niagen on the www.truniagen.com.au website; and
• The referring user has previously purchased Tru Niagen from www.truniagen.com.au
- Once the person being referred completes a qualifying purchase, the referring user will be credited with the credit amount described in the referral invitation or accompanying promotional materials for each qualified referral. The actual credit will be determined by us, in our sole discretion, as specified on the credits page. If the credit consists of a credit to the user’s account, such credit may only be applied in the amount specified by us towards the member’s purchase of future products or services from the truniagen.com.au website. A user may attain an unlimited number of qualified referrals, but any qualified referral shall be subject to review and/or verification at any time by us and it is in our sole discretion as to the legitimacy and validity of such qualified referral.
Qualified Referral
- Qualified referral means that all the following conditions are met:
• The person being referred uses the invitation link to create their code;
• The person being referred places an eligible order;
• The person being referred has not previously made a purchase (as determined by TRU NIAGEN in its sole discretion).
Sharing Invitation Links
- Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations.
- Invitation links should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends or family. For example, invitation links should not be distributed via commercial websites (such as coupon websites or Reddit).
- Use of any automated system, script or macro to participate in the program or generate referrals is strictly prohibited. We reserve the right to revoke or refuse to issue any credit for referrals that we suspect were generated through improper channels.
No Spam
- Bulk email distribution, distribution to strangers, or any other promotion of a unique referral link in a manner that would constitute or appear to constitute unsolicited commercial email or “spam” in our sole discretion is expressly prohibited and is grounds for deactivation of his or her invitation link, exclusion from the program, and revocation of all related credits.
Program Conditions and Limitations
- Customers may not participate in the program where doing so would be prohibited by any applicable law or regulations. We reserve the right to modify or amend at any time these Referral Program Terms and Conditions and the methods through which any credits may be earned.
- Credits have absolutely no monetary value and may not, under any circumstances, be redeemed for cash or any cash equivalent including but not limited to gift cards, certificates, or refunds. We may may cancel, amend or revoke the credit at any time for any reason.
- Credits are personal to the rewarded user and are not transferable and may not be auctioned, traded, bartered or sold, whether by operation of law or otherwise. Upon termination of the program or any portion thereof for any reason, or upon cancellation of a user’s account for any reason, any unredeemed credits (including without limitation any unapplied credits) accumulated are forfeited.
- You cannot refer yourself to generate referrals and earn credits. Users may not participate with multiple or fake email addresses or accounts, or use fictitious identities or use any system, bot or other device or artifice to participate in the program or earn credits.
Termination and Changes
- We may suspend or terminate the program or a user’s ability to participate in the program at any time for any reason.
Updates to the Terms
- We may modify these Referral Program Terms and Conditions at any time, with or without notice, even though these changes may affect your ability to use the Program, subject to our compliance with applicable laws.